Return & Refund Policy
6502 Consumer Protection Law compliant, transparent, and hassle-free return and refund terms.
Statutory Right of Withdrawal (14 Days)
You have the right to withdraw from the contract and return your purchase within 14 days from the date of physical receipt without penalty or justification.
1. Return Eligibility & Conditions
- Products must be returned in their original packaging, complete with all accessories, user manuals, and invoices.
- The product must not be used beyond normal inspection, nor damaged or modified.
- Corporate purchases must be returned accompanied by a return invoice issued by the buying company.
2. Easy 3-Step Return Procedure
Submit Notification
Contact customer support via phone or email to initiate your return request.
Courier Dispatch
Pack items securely and hand over to our contracted courier partner.
Instant Refund
Once inspected, refunds are processed within 3-7 business days directly to your payment source.
3. Refund Process & Timeline
Upon warehouse arrival and quality control verification, the entire transaction amount is refunded without deduction. For credit/debit card payments, refund will reflect on your card according to your banking institution's clearing timeline (typically 1-3 business days).