Return Conditions

1. General Return Conditions

You can exercise your right of withdrawal on the products you purchased through AHTAPOT AVM within the scope of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

You can submit a return request without stating any reason within 14 days from the date of product delivery.

In order for the return process to be accepted;

The product must not have been used.
The original packaging, box, and any protective parts, if any, must be complete.
The product must be in a condition suitable for resale.

2. Non-Returnable Products

Product returns may not be accepted in the following situations:

Used, assembled, or processed products,
Products whose packaging has been opened and whose resalable quality has been lost,
Products damaged due to user error,
Products specially ordered for a particular customer, special production, or customized for a customer,
Products that are not suitable for return due to hygiene or usage quality.

3. Damaged or Incomplete Deliveries

We recommend that you inspect the cargo package upon receipt of your order.

In case of damage, breakage, crushing, or missing products during shipping:

Take delivery of the cargo with a damage report made by the cargo agent,
Report the situation to AHTAPOT AVM customer service as soon as possible

is required.

4. Return Process

You can share the following information with us to create a return request:

Your order number,
Information about the product to be returned,
Reason for return,
Your contact information.

After the return is approved, you can send the product to us according to our instructions.

The product is checked after it reaches us. The return of the products found to be in accordance with the return conditions is refunded through the payment method you made.

5. Refund

The product price is transferred to the payment channel within the legal periods in approved returns.

The time it takes for the amount to be reflected in your account may vary depending on the banks' processing times in credit card payments.

6. Exchange Processes

You can contact our customer service for product exchange requests.

Exchange processes are evaluated based on the product stock status and the suitability of the return conditions.

7. Contact

You can contact us for return and exchange requests.

AHTAPOT AVM
Email: info@ahtapotyapi.com
Phone: +90 539 711 80 95 / +90 532 218 41 10